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Privacy & Cookies Policy

PRIVACY POLICY

1/ GENERAL

This Privacy Policy regulates the processing of your personal data by the data controller:  Bihr NV, with registered office at 2550 Kontich, Pierstraat 231, Belgium and with company number 0421.855.473 (hereinafter referred to as “we”, “us” or “our”). You can contact us using the following contact details: Tel. +33 3 89 70 30 00 and e-mail address [email protected].
We comply with the General Data Protection Regulation (GDPR) 2016/679 of 27 April 2016 concerning the protection of personal data, as well as the applicable national European privacy laws.  

2/ EXPLANATION

Our Privacy Policy describes how we collect personal data when you visit our websites www.mybihr.com (hereinafter: the Websites) or when you contact us using forms available on the Websites, why we collect these data, whether we share the data with third parties, how long the data are saved, your rights, and how you can exercise your rights. 
The Websites enables you to request offers for products and services and to buy some of our products. Some of these products and/or services are supplied by our partners and our suppliers as they may be found on our Websites, who collect additional personal data on you to be able to comply with your request. Our partners will use the personal data collected as described in our or their Privacy Policy, or as communicated when you provide your personal data.

3/ PERSONAL DATA

We can collect your personal data via the Websites when you fill in forms during your use of or registration on the Websites (for example, if you want to buy a product, if you apply for a newsletter, brochure, a quotation for products or services we offer); and automatically by using cookies and comparable technologies. You can find more information thereon in our cookie policy
We can process the following personal data depending on what information you submit to us or will be captured by using cookies: 
- Your forename, surname, gender, national registration number, date of birth and correspondence language;
- Your address, telephone and fax number(s), e-mail address;
- Information about your vehicle (including your model, chassis number, registration number, age and mileage reading);
- Products and services in which you are interested;
- Your profile name, password, e-mail address, login data and possibly your profile picture;
- Your contact and marketing preferences (as well as your IP address, surfing behaviour, origin, search terms, etc.)
- Any data that you voluntarily submit to us when you contact us

4/ LEGAL BASIS AND PURPOSES OF PROCESSING 

The personal data collected on the Websites are processed on the following basis and purposes of processing:
Processing on the basis of the performance of an agreement or precontractual measures (art. 6, paragraph 1, b GDPR). 
The processing of personal data takes place with the objective of complying with our agreement with you, processing your orders and sending you invoices. Personal data are also processed for carrying out measures and activities as part of precontractual relationships, such as when you request a quotation for products or services we offer.
Processing with the protection of our legitimate interests or those of third parties (Art. 6, paragraph 1, f GDPR)
We may also process your personal data to the extent that this is required for the protection of our legitimate interests and those of third parties, in particular for the following purposes:
- to (better) understand and improve our products, services and/or marketing strategies; for research purposes; to improve our relationship with you and for administrative purposes; to identify which information, products and services are most likely to interest you and to forward or show you information, offers and online advertisements relating to those services and products; to personalize your experience with these services and products; to ensure that our products and services are provided and used in accordance with the law and the terms and conditions applicable thereto; and where necessary, to protect or defend our or a third party's rights or property, to detect, prevent or otherwise address fraud, security, safety or privacy issues.

Processing with your permission (art. 6, paragraph 1, a GDPR)
Subject to your explicit consent, we can collect and process your technical data from cookies and comparable technologies as described in our cookie policy and use your personal data for direct marketing, actions and promotions by e-mail or text message. In principle, you can withdraw your permission at any time. When you provide your consent, you will be informed of the consequences of the withdrawal or refusal of your consent.
Processing to comply with legal obligations (art. 6, paragraph 1, c, GDPR) or in the general interest (art. 6, paragraph 1, e GDPR)
We will also use your personal data if this is required to comply with our legal obligations or in circumstances in which we believe that the vital interests of someone are at stake. In rare cases, we may have to disclose your personal data as a result of a legal order; legal procedure; request for information from a government agency with the objective of identifying and preventing fraud or crime, or to protect your, our or another party’s rights; a recall action, or to comply with other binding laws or regulations. We will in reasonably attempt to inform you in advance of such cases, unless certain matters are subject to legal restrictions.

If we should further process your personal data for purposes other than those mentioned above, we will inform you in advance.

5/ SHARING YOUR PERSONAL DATA WITH THIRD PARTIES

Your personal data are never simply sold or passed on to third parties with commercial intentions. 
The only ways in which your personal data can be passed on to third parties are:
- If you have given your prior explicit consent for this;
- There is a legal obligation on our part to transfer the personal data within the context of fraud and misuse (prevention);
- We use third parties to be able to carry out a part of the agreement with you, in which case we ensure that these third parties also comply with this privacy policy.
In real terms, your personal data is or can be shared with the following third parties for the reasons mentioned alongside:
- Companies or other organisations that we use to supply services on our behalf, such as website hosting companies, postal suppliers, analytical service providers, organisers of events, financing companies, insurance companies and IT service providers;
- Companies or other organisations that you have requested us to share your data with, or when you have agreed that we may share your personal data with them;
- Approved distributors or repairers and our partners when this is required to supply you with a product or service.
-With our professional advisers as well as with any law enforcement body, law court, regulatory authority, government agency or another third party, when we are of the opinion that this is required to comply with a legal or regulatory obligation.
To be able to process your personal data, we provide access to your personal data to our employees. We guarantee a similar level of protection by imposing contractual obligations on these employees and appointed parties which are similar to those in this Privacy Policy.
In case of a complete or partial reorganisation or transfer of our activities, whereby we reorganise, transfer or suspend our company activities, or if we suffer bankruptcy, your data may be transferred to new entities or third parties who wholly or partly carry out our company activities. 

6/ OTHER WEBSITES AND SOCIAL MEDIA

The Websites can contain links to other websites that are beyond our control and are not covered by this Privacy Policy. If you access other websites making use of the links provided, the administrators of the websites can collect your data and use them according to their own privacy policy, which can differ from ours.
The Websites may also offer you the possibility to share or follow information about Bihr, the Websites or the products and/or services made available by the Websites by using applications from third parties for social networks (such as with “Share”, “Like” or “Follow” buttons). 
We offer this functionality to generate general interest in the Websites among the members of your social networks, and to offer you the opportunity to share and follow opinions, news and recommendations concerning the Websites with your contacts. You must, however, be aware that sharing personal data with social networks can result in the data being collected by the administrator of the social network, and that this can be made public by means including Internet search engines. 
You must always carefully read the privacy policy / cookie policy of each website that you visit or each social network with which you share data to understand their privacy practices.

7/ TRANSFER OF DATA OUTSIDE EUROPEAN ECONOMIC AREA

Your personal data are processed in accordance with applicable national European privacy laws on data protection and GDPR, and can be transferred in both the European Economic Area (“EEA”) and outside the EEA. 
When we transfer your personal data outside the EEA, we will take appropriate protective measures in compliance with our legal obligations, in order to ensure that your personal data are adequately protected, irrespective of the country to which the data are transferred. These protective measures can include obtaining contractual guarantees from each third party which has access to your personal data that your personal data will be protected by standards equivalent to those protecting your personal data when in the EEA.

8/ DURATION OF PROCESSING AND SAVING

Your personal data are not saved for longer than two years after your last order for the purposes for which we have collected the data and to comply with our legal obligations. 
Irrespective of the period during which we save your personal data, we will also erase your personal data if you explicitly request us to do so using the contact details above.

9/ YOUR RIGHTS

You have different rights that you can exercise by contacting us using the contact details above.
- Right to access, consultation, correction, erasure and restriction: You have the right at any time and free of charge to view your personal data by accessing the personal data that relates to you and that is processed by us, have any incorrect/incomplete personal data corrected, have personal data erased or supplemented, or in certain cases have the processing of your personal data restricted or object to its processing.
- Right of free data transfer: You have the right to obtain your personal data that is processed by us in a structured, customary and readable form, to transfer the data to other data controllers and/or the have the data directly transferred by us to a service provider specified by you.
- Right of objection: You have the right to object to the processing of your personal data for serious and legitimate reasons. 
- Right to withdraw permission: You have the right to withdraw any permission to process your personal data given earlier. 
- Right to submit a complaint: You have the right to lodge a complaint regarding all privacy issues by contacting us. If you are not satisfied with the response to your question or complaint from us, you also have the right to lodge a complaint with the national authority in the Member State of your habitual residence. Please find hereinafter a link where you can find all contact details of the national authorities in all member states: https://edpb.europa.eu/about-edpb/board/members_en.  If you have any questions or complaints concerning our use of your personal data, you can contact us using the contact details above.

You always have the right to oppose the use of your personal data for direct marketing purposes.

If you wish to withdraw your permission for the use of your personal data, or if you no longer wish to receive marketing communication from us, you can send your request at any time to the address below:
Postal address:  Pierstraat 231, 2550 Kontich, Belgium
E-mail: [email protected]  
Telephone number: +33 3 89 70 30 00

10/ CHANGES TO THE PRIVACY POLICY

We may change this Privacy Policy from time to time. If we make substantial or material changes to how we use your data, we will make this known by a prominent notice on the Website or by contacting you directly. If you do not consent to these changes, please no longer use our Website. 

Cookies

1/ WHAT ARE COOKIES?

Cookies are small files placed on your computer or mobile phone browser by the websites you visit. Cookies are widely used to make websites work, improve the user experience and to communicate certain information to the owner of a website.

2/ HOW CAN YOU ACCEPT OR REJECT THE USE OF COOKIES?

Users always have the possibility to adjust the configuration of their computer to either accept all cookies, disable them or notify them when a cookie is being used. Refusing cookies may result in certain personalized services not being offered to that user or in a website no longer functioning properly, which may mean that the full use of all features of our website is not possible.

If you wish to deactivate the use of all or certain cookies, you will need to adjust your browser settings. As each browser is different, we recommend that you consult your browser's 'Help' menu to find out how you can change your preferences regarding cookies.

3/ WHY DO WE INSTALL COOKIES?

We use cookies and similar technologies to distinguish your user preferences from other users of our Website. This helps us to offer you a better user experience when you visit our Website and allows us to optimise our website. We can also use these data for the purposes of marketing, advertising, profile composition or other promotional objectives. We do not, however, use cookies for targeted and personalised advertising for children. We also use cookies from third parties, such as social networking websites, for marketing purposes.

4/ WHAT COOKIES DO WE INSTALL AND FOR WHICH PURPOSES?

On our website, cookies are sorted according to their use. In general, we distinguish four types of cookies: technically necessary cookies, statistical or performance cookies, cookies regarding preferences or functionals and marketing cookies, of which the functionalities are further explained below.
Within these four types of cookies, we also differentiate the cookies according to their origin in first-party and third-party cookies:
- The first-party cookies: these are cookies that are placed and used by us.
- The third-party cookies: these cookies are created and placed by third parties.

4.1 Technical necessary cookies
These cookies are strictly required for the use of the website and certain functionalities of the website. These cookies cannot be refused during the use of the website. This category includes cookies to register whether or not a user has consented to the use of cookies on the Website.
______________________________________________
Name
__cfduid

Source
mybihr.com

Function
Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.    

Storage period
30 days
______________________________________________
Name
JSESSIONID

Source
mybihr.com


Function
General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

Storage period
Session
______________________________________________
Name
ROUTE

Source
mybihr.com

Function
We use this cookie to allow a proper checkout process.

Storage period
Session
______________________________________________


        
4.2/ Performance cookies
We use these cookies to measure the use of the website. They give us more information about the performance and load times of the website and specific web pages. This data makes it possible to improve the user experience. We only use this data on an anonymous basis. These cookies can be refused by you when using the website.  
______________________________________________
Name
dtPC

Source
mybihr.com

Function
This cookie name is associated with, software from Dynatrace. Their software manages the performance of software applications

Storage period
Session
______________________________________________
Name
__utmb

Source
Google

Function
We use these cookies for statistics purposes, data is collected anonymously 

Storage period
Session
______________________________________________
Name
dtSa

Source
mybihr.com

Function
This cookie is used to save action names across pages so that performance can be monitored across pages.

Storage period
Session
______________________________________________
Name
rxvt

Source
mybihr.com

Function
This cookie is used to store two timestamps to determine session length and the end of a session.

Storage period
Session
______________________________________________
Name
__utmc

Source
Google

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
Session
______________________________________________
Name
_ga

Source
Google

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
1 year
______________________________________________
Name
_gat_UA-181728392-1

Source
Google

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
Session
______________________________________________
Name
__utmt

Source
Google

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
Session
______________________________________________
Name
_gid

Source
Google

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
Session
______________________________________________
Name
__utma

Source
Google

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
2 years
______________________________________________
Name
dtLatC

Source
mybihr.com

Function
This cookie is used to save action names across pages so that performance can be monitored across pages.

Storage period
Session
______________________________________________
Name
__utmz

Source
Google

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
6 months 
______________________________________________
Name
_utmv#########

Source
mybihr.com

Function
We use these cookies for statistics purposes , data is collected anonymously 

Storage period
Session
______________________________________________


        

4.3/ Functional Cookies
We use functional cookies to facilitate the use of the website, such as making it possible for the user to navigate through the different pages. These cookies allow a website to remember choices you have made in the past. These cookies can be refused by you when using the website.
______________________________________________
Name
rxVisitor

Source
mybihr.com

Function
This cookie is used to store an anonymous ID for the user to correlate across sessions on the world service.

Storage period
Session
______________________________________________
Name
cookie-notification

Source
mybihr.com

Function
This cookie tracks if the user has accepted the Cookie Policy

Storage period
11  years
______________________________________________
Name
anonymous-consents

Source
mybihr.com

Function
This cookie tracks if the user has accepted the Cookie Policy

Storage period
1 year
______________________________________________
Name
cookie-private-mode

Source
mybihr.com

Function
This cookie allows to browse on the website on private mode, only displaying the public prices.

Storage period
11 years
______________________________________________


        

4.4/ Social network/marketing cookies
We also use social network cookies. We can opt to implement functionalities of websites of third parties, in particular social networks, on our website. Such functionalities contain scripts or other elements that can read or install cookies from the social networks on your appliance. These cookies allow personalised advertising. We have no access to or control of these cookies or the data collected by these cookies as we only administer the website, but we would like to inform you about this and request your permission for this. For more information, you can find a list of possible social network cookies below.

Facebook: The following Facebook functionalities can be integrated in our website and can read or install Facebook cookies:
- ‘Like’ button (to allow the user to ‘Like’ an item on Facebook)
- ‘Share’ button (to allow the user to share an item on Facebook)
- Facebook Social Graph (allows the Website to embed certain elements from Facebook such as profile photos and public Facebook posts).
- Click here for Facebook's Data Policy: https://www.facebook.com/policy.php
- Click here for information about Facebook’s cookies: https://nl-nl.facebook.com/policies/cookies/

YouTube and Google: The following YouTube or Google functionalities can be integrated in the Website and can read or install YouTube or Google cookies:
- YouTube video player (allows viewing YouTube videos on the Website)
- YouTube account login (allows the user to log in to his/her YouTube account and interact with the Website on the account)
- Google+1 button (allows the user to ‘tag’ an item on his Google+ account)
- Google login (allows the user to log in to his/her Google account and interact with the Website on the account)
- Click here for Google's Privacy Policy (also applicable to YouTube): https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
• Twitter: The following Twitter functionalities can be integrated in the website and can read or install Twitter cookies:
- Twitter login (allows the user to log in to his Twitter account and interact with the Website on the account)
- Twitter share (allows the user to share links to pages or articles on his/her Twitter account)
- Click here for Twitter's Privacy Policy: https://twitter.com/en/privacy

Flickr: The following Flickr functionalities can be integrated in the website and can read or install Flickr cookies:
- Flickr login (allows the user to log in to his/her Flickr account and interact with the Website on the account)
- Click here for Flickr's Privacy Policy: https://policies.oath.com/ie/nl/oath/privacy/products/flickr/index.html
• Instagram: The following Instagram functionalities can be integrated in the website and can read or install Instagram cookies:
- Instagram login (allows the user to log in to his/her Instagram account and interact with the Website on the account)
- Click here for Instagram's Privacy Policy: https://help.instagram.com/519522125107875?helpref=page_content

Pinterest: The following Pinterest functionalities can be integrated in the website and can read or install Pinterest cookies:
- Pin-It Button (allows the user to ‘pin’ an item on his/her Pinterest page)
- Click here for Pinterest’s Privacy Policy: https://policy.pinterest.com/nl/privacy-policy

Boldchat: The following BoldChat functionalities can be integrated in the website and can read or install BoldChat cookies:
- Click here for Logmeininc’s Privacy Policy: https://www.logmeininc.com/legal/privacy


5/ HOW CAN YOU CONTACT US?

If you have any questions about how we use cookies, you can contact us either by e-mail to [email protected], by mail to Pierstraat 231, 2550 Kontich, Belgium or by using the “Contact us” part on the website.


 

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